Privacy Policy
Last updated: 2026-08-26
What we collect
Account data: your email address, business name, and a Stripe customer reference.
Website content: the public pages we read from the website you give us, or the documents you upload. This may include staff names and contact details that are already published on your own site.
Visitor messages: the questions your website visitors type into the assistant.
Usage counts: how many messages each website has handled, so we can apply plan limits.
What we do not collect
We do not store conversation transcripts. Visitor messages are sent to the language model to generate an answer and are not written to our database. We keep only a count of how many messages were handled.
Card details never touch our servers. Payments are handled entirely by Stripe’s hosted checkout.
Who we share it with
To provide the service we send data to: a crawling provider (your website address), an embeddings provider and a language-model provider (your website content and visitor messages), Stripe (billing), an email provider (verification and trial reminders), and our hosting and database providers. We do not sell personal data, and we do not use it to train models.
Lawful basis
We process account data to perform our contract with you, website content and visitor messages on the basis of our legitimate interest in operating the service you asked for, and usage counts to enforce the plan you agreed to.
How long we keep it
Website content and the data derived from it are kept while your account is active. Usage counts are kept for the current and preceding month. Billing records are kept for as long as tax law requires. When you delete your account, everything except billing records is deleted immediately and permanently.
Your rights
You may access, correct, export, or delete your data. Deletion is self-serve from your account page and takes effect at once. For anything else, write to privacy@replaia.com and we will respond within 30 days. If you are in Thailand you may complain to the PDPC; in the EU or UK, to your local supervisory authority.
For website visitors
If you are chatting with an assistant on a business’s website: your message is sent to a language-model provider to generate a reply. We do not store your message, and we do not build a profile of you. Please do not type card numbers, ID numbers, or passwords into the chat.