Terms of Service
Last updated: 2026-10-16
1. What Replaia does
Replaia reads the public content of a website you control, or documents you upload, and provides a chat assistant that answers visitor questions from that content. The assistant produces text only. It cannot take bookings, take payments, or act on your systems.
2. Your account
You must provide a valid email address and confirm it before your first website can be built. You are responsible for activity under your account. One person or business per account; team accounts are not currently offered.
3. What you may submit
You may only submit websites you own or are authorised to represent. You may not use Replaia with banks, payment providers, government services, or login pages of major platforms, and we block many of these automatically. You may not use the service to impersonate a business, to host a copy of someone else’s website, or for anything unlawful.
4. Accuracy
The assistant answers from the content you supply and is instructed to say when it does not know. It is not guaranteed to be accurate, complete, or current, and you remain responsible for what your website says. Do not rely on it for advice where an error would cause harm.
5. Messages and payment
Every account starts with 300 free messages. After that you buy messages in advance as one-time top-ups through Stripe; there is no subscription and nothing renews. One message is one visitor question your assistant answers, and an answer that fails is not charged. Messages you buy expire 12 months after your most recent top-up. When your balance runs out, the assistant stops answering and displays a short message instead — nothing is deleted. Unused messages are not refundable except where required by law, and a refunded payment removes the messages it bought.
6. Fair use
Plans include stated limits on websites, pages read, documents, and rebuilds per day. We apply additional short-term limits to protect the service from abuse. We may suspend an account that circumvents these limits or generates costs disproportionate to its plan.
7. Availability
We aim for continuous availability but do not guarantee it. The service depends on third-party providers for crawling, language models, and hosting, and may be interrupted by their failures.
8. Cancellation and deletion
You may cancel at any time from your billing page, and delete your account and its data from your account page. Assistants you installed stop answering at once. Stored files are removed within 24 hours. Billing records and provider backups follow the retention described in the privacy policy.
9. Liability
To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost business or lost profits.
10. Changes
We may change these terms. Material changes will be notified by email to the address on your account at least 14 days before they take effect.
11. Contact
Questions: hello@replaia.com. Abuse reports: abuse@replaia.com.